Shipping Policy - Delivery/Turnaround Times

CORONA VIRUS UPDATE:
Currently trading fairly normal re order and production times. There may be some delivery delays.

ALERTS from Australia Post re delivery delays during this challenging time (domestic and international). Click Here
ALERTS from Startrack re delivery delays during this challenging time. Click Here

PLEASE NOTE:
Orders placed after 9am AEST are deemed as received the following business day. We ship late afternoon, shipping time is calculated from the next day (example - 1-2 days delivery item is shipped Monday afternoon, delivery should be Tuesday or Wednesday - number of days is calculated from the first day after shipping). Delivery information is based on carrier's transit times which are estimated only and not guaranteed.

Shipping times refer to business days and exclude weekends and public holidays.

  • Custom Cutouts – Selfie Frames – Custom Masks – Big Heads: Production time: normally 1-3 business days + shipping.
  • Celebrity Lifesize Cutouts – Party Props: Production time: normally shipped same or next day.
  • Large props and multi-panels may take an extra day

If we don't have a celebrity listed on our website, please make an enquiry using our contact form to see if we can help you. Celebrity Lifesize Cutouts are printed in Melbourne and are not imported. Shipping time does not include the production time.

AUSTRALIA SHIPPING (Express):
The following guide refers to business days – excludes weekends and public holidays:

1-2 days: Metro - Melbourne, Sydney, Adelaide, Canberra.
1-3 days: Brisbane Metro, Hobart/Launceston, Outer Melbourne, Central Coast NSW, Newcastle/Wollongong, Perth Metro.
2-4 days: Country Victoria, Gold Coast/Sunshine, Coast/Toowoomba.
2-5 days: North Coast NSW, Inland/Country NSW, Country Tasmania.
2-6 days: Country South Australia.
2-7 days: Wide Bay/Northern Queensland to Cairns.
2-10 days: Country Western Australia.
For remote areas add an extra five days for shipping.

AUSTRALIA SHIPPING (Standard):
The following guide refers to business days – excludes weekends and public holidays:

1-4 days: Metro - Melbourne
3-6 days: Metro - Sydney, Adelaide, Canberra
4-8 days: Metro - Brisbane, Hobart/Launceston, Perth, Darwin
2-6 days: Outer - Melbourne, Country Victoria, Central Coast NSW, Newcastle/Wollongong.
4-8 days: Gold Coast/Sunshine, Coast/Toowoomba
4-10 days: North Coast NSW, Inland/Country NSW, Country Tasmania, Country South Australia, Wide Bay/Northern Queensland to Cairns.
4-14 days: Country Western Australia (remote areas may take longer).

INTERNATIONAL SHIPPING:

ALERTS from Australia Post re delivery delays during this challenging time (domestic and international). Click Here

The following guide refers to business days – excludes weekends and public holidays and doesn't allow for holdups due to weather or delays in customs:

Registered Post: 10+ business days
Express Post: 5-7 business days
DHL: 4 business days approx.
For remote areas add an extra five days for shipping.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Important: Tracking details are emailed on dispatch. It's the customers responsibility to track their items. We do not take responsibility for the courier unable to deliver if incorrect details are supplied or the property address is unattended and causes delay. Delivery information is based on carrier's transit times which are estimated only and not guaranteed.

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