Shipping Policy - Delivery/Turnaround Times

ALERTS from Australia Post re delivery delays due to weather and other incidents (domestic and international). Click Here
ALERTS from Startrack re delivery delays due to weather and other incidentsClick Here
ALERTS 
from Sendle re delivery delays due to weather and other incidentsClick Here

PLEASE NOTE:

Orders placed after midday AEST are deemed as received the following business day. We normally ship late afternoon, shipping time is calculated from the next day after despatch (example - 1-2 days delivery item is shipped Monday afternoon, delivery should be Tuesday or Wednesday - number of days is calculated from the first day after shipping). Delivery information is based on carrier's transit times which are estimated only and not guaranteed and non refundable. We do not ship on weekends. Orders placed during the weekend are deemed to have been received Monday.

Shipping times refer to business days and exclude production times, weekends and public holidays.

  • Custom Cutouts – Selfie Frames – Custom Masks – Big Heads: Production time: normally 1-2 business days + shipping transit time.
  • Celebrity Lifesize Cutouts – normally shipped same day if ordered by 10am AEST + shipping transit time.
  • Party Props: Production time: normally 1-2 days + shipping transit time..
  • Large props and multi-panels may take an additional 1-2 days and may attract an oversize shipping surcharge.

If we don't have a celebrity listed on our website, please make an enquiry using our contact form to see if we can help you. Celebrity Lifesize Cutouts are printed in Melbourne and are not imported.

Shipping transit time does not include the production time.

AUSTRALIA SHIPPING (Express Post or similar service):
The following guide refers to business days – excludes weekends and public holidays (does not include production time, estimated only - they are not guaranteed):

1-2 days: Metro - Melbourne,
2-3 days: Metro - Sydney, Adelaide, Canberra.
2-4 days: Brisbane Metro, Outer Melbourne, Central Coast NSW, Newcastle/Wollongong,
2-5 days: Hobart/Launceston, Perth Metro, Country Victoria, Gold Coast/Sunshine, Coast/Toowoomba.
2-5 days: North Coast NSW, Inland/Country NSW, Country Tasmania.
2-6 days: Country South Australia.
3-7 days: Wide Bay/Northern Queensland to Cairns.
2-10 days: Country Western Australia.
For remote areas add an extra five days for shipping.

AUSTRALIA SHIPPING (Standard - Parcel Post, Sendle or similar):
The following guide refers to business days – excludes weekends and public holidays (does not include production time, estimated only - they are not guaranteed):

1-4 days: Metro - Melbourne
3-6 days: Metro - Sydney, Adelaide, Canberra
4-8 days: Metro - Brisbane, Hobart/Launceston, Perth, Darwin
2-6 days: Outer - Melbourne, Country Victoria, Central Coast NSW, Newcastle, and Wollongong.
4-8 days: Gold Coast/Sunshine, Coast/Toowoomba
4-10 days: North Coast NSW, Inland/Country NSW, Country Tasmania, Country South Australia, Wide Bay/Northern Queensland to Cairns.
4-14 days: Country Western Australia (remote areas may take longer).

INTERNATIONAL SHIPPING:

ALERTS from Australia Post re delivery delays etc (domestic and international). Click Here

The following guide refers to business days – excludes weekends and public holidays and doesn't allow for holdups due to weather, disasters or delays in customs
(does not include production time, estimated only - they are not guaranteed)::

Registered Post: 10+ business days
Express Post: 5-7 business days
For remote areas add an extra five days for shipping.

Import duties, taxes, and any other import charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Important: Tracking details are emailed on dispatch. It's the customers responsibility to track their items. We do not take responsibility for the courier unable to deliver if incorrect details are supplied or the property address is unattended and causes delay.
Delivery information is based on carrier's transit times which are estimated only and not guaranteed.

Based on 8047 reviews
94%
(7528)
5%
(372)
2%
(128)
0%
(12)
0%
(7)
Had a ripper of a night!

Rip showed up really quickly and was amazing quality. Bought for a besties birthday surprise guest and he quickly took over the party photos and then we took little rip out with us on a pub crawl and saloon trek as we didn't want big rip to get stolen or trashed as she loves him so much! Best gift ever.

Unreal image and very fast delivery

100% recommend and would defo come back.

Hate Trump

Hate Trump but Like Sticker !

Oscar is my new office mascot

Oscar has settled into being the office mascot and has scared a few people (myself included) when we aren’t paying attention and suddenly he is standing there

Impact!

When considering how i can make the most impact and memorable experience for customers the lifesize cut outs certainly did make the wonderful impression i was seeking. Customers were absolutely delighted at the presentation.
Swift service great value for money.
Perhaps the final coat of the finished product could be improved, as any mere rub or scratch of the surface picture removes colour way too easily, noticable damage tricky to avoid when handling. A coat of clear sticky adhesive would easily remedy this weakness.
Well done team, it was a pleasure doing business with you!

Fantastic - love our dog cutouts

Highly recommend - our daughter went off to university and was missing our two dogs. We purchased a cut out of each dog and surprised our daughter who absolutely loves seeing her two dogs in her new apartment! Great customer service fast turnaround, awesome

I have ordered custom cardboard cutouts few times from lifesizecut. They are Good quality. Very fast production & fast delivery! Thanks

Excellent

Excellent product

The mask was exactly what I wanted. Even though the face was enlarged from the photo, it did not lose any of the detail or colour. The backing was good quality and was rigid. There was no floppiness.

looks great!

Fabulous

Exactly as I could imagine my son in this suit for our family event.

Big head

Confusing order form but good communication to solve misunderstanding (thank you Fabian)

Fantastic quality and great service

Fantastic quality, great service

Loved it ! and all the support :)

Nice 👍

Yep, spot on. Good job. Very happy. Lots of laughs. Nice.

Amazing quality

This size is perfect when you don’t have a lot of room but still need a cut out. This is awesome. Thank you

Absolutely fantastic. My granddaughter loves it.

Perfection!

Exactly what I wanted! Highly recommend Life size cut outs!

Cutout of groom for hens

Fantastic!

Excellent service!

I needed a head cutout for my partner’s race in a few days and they made and delivered it so quickly! Our friends super loved the cutout - thank you lifesizecutouts for saving the day 🙌🏼

BTS LIFELIKE CUTOUT

Fantastic, will shop again.

BTS LIFELIKE CUTOUT

Fantastic , will shop again.